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We are expanding!! Do you like to travel? Do you have management experience? Due to additional business needs, Innovative Staff Solutions, is seeking an Operations Manager to join the leadership team in Mattoon, IL.
Innovative Staff Solutions has been in the staffing industry for over 20 years and has business throughout Illinois and Indiana. We are a family owned and operating company and are looking for the next Operations Manager to join our team! The Operations Manager is accountable for ensuring premium customer service delivery at all Innovative Staff Solutions On-Site and Branch offices. If you are looking for that next step in your career this is for you!
JOB DUTIES AND RESPONSIBILITIES:
Analyze financial reports to determine if the on-site/Branch strategies are producing the desired results. Take appropriate action to modify strategies and/or correct deficiencies so as to ensure area goals are achieved.
Monitor locations to ensure administrative tasks are completed accurately and on time, including such tasks as: workers compensation requirements, unemployment expectations, payroll and invoice deadlines, internal hiring procedures, and field office tasks and responsibilities. Keep abreast of changes in government rules and regulations, which may affect operating procedures and strategy.
Manage team of 20+ staff members. Responsible for training appropriate staff members through coaching, counseling, and mentor ship. Develop strong team utilizing a through hiring process and evaluate performance and effectiveness to ensure quality leadership.
Pro-active attempts to influence events to achieve goals: self-starting rather than passive acceptance. Go beyond the norm and take action beyond specific, explicit job responsibilities. Initiative will originate action rather than response only to the action of others.
Effectively give and receive information in individual or group situations. Actively participate in meetings, internal and external. Conduct formal presentations to prospects/clients or field employees. Ability to influence or persuade others. Most communication is two-way and it is important to accurately hear and process the information being provided.
Planning and Organizing:
Establish a course of action to accomplish specific goals. Plan proper assignments of personnel and appropriate allocation of resources. Establish goals, time management and priorities.
Customer Service Orientation:
Listen to and understand the client, anticipating client needs; giving high priority to customer satisfaction. Listen to the clients’ problems and requests with empathy and a willingness to make an extra effort to help the client. Determine Client satisfaction after the sale, rather than waiting for the client to take the first action. Anticipate the clients’ needs and respond quickly, accurately and pleasantly. Retain flexible schedules in order to service clients’ request and/or handle complaints.
Develop alternative courses of action and make decisions which are based on logical assumptions and which reflect factual information. Use the information available to develop alternative possibilities, understand the pros and cons of each alternative and choose the most appropriate course of action.
Set high goals or standards or performance for self, staff members, others and business unit.
- Mandatory travel on an as needed basis which will include overnight stays.
- Four- year college degree in related subjects or equivalent years of experience and training.
- Prefer six years’ experience with at least two years directly related experience in a management capacity.
- Able to effectively communicate with all levels of the organization.
- Able to analyze profit/loss statements and other related financial reports and use such data to make operational decisions.
- Able to adapt to internal/external changes affecting areas of responsibility.
- Strong organizational and managerial skills.
- Able to maintain a schedule of frequent inter-office travel with some overnight travel.
- Demonstrated knowledge of Microsoft Office (Word, Excel, Outlook & PowerPoint)
- Professional appearance.
- Must be willing to submit to a personality profile.
Serious candidates may send their cover letter and resume to firstname.lastname@example.org.
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