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Job Title Category Location Work Type Salary

Telecom & Collaboration Specialist Professional Effingham, IL Full Time $43K – $54K

Career Level:
Required Education: GED Equivalent, High School, Associates Degree, Bachelor

Innovative Staff Solutions has several Full Time Direct Hire positions available in the Effingham, IL area. We are searching for a Telecom & Collaboration Specialist to join our team!


Position Responsibilities:

  • Works closely with executives and executive assistants to ensure quality audio and video conferencing experiences.
  • Must be able to maintain composure and professional demeanor while working in high-stress situations where timely resolution to audio and video conference issues is required.
  • Working closely with managed services, ensures timely resolution and fulfillment of telephony issues and requests.
  • Performs the provisioning and maintenance of Telephony and Video Conference equipment.
  • Works with telco carriers on provisioning and de-provisioning of services, as well as troubleshooting of issues, alongside the managed-service provider.
  • Responsible for development and distribution of end-user training and documentation related to the use of telephony and video conference systems.
  • Stays abreast of new and emerging technologies and makes recommendations of possible technologies to help improve process and workflow.
  • Understands the importance of confidentiality regarding department and corporate information, and conducts duties with this in mind.
  • Responds to questions and concerns from other IS&T staff members and end users.
  • Follows all established controls, which maintain the integrity of the Company’s system, processes, and data.
  • Works closely with vendors engaged in implementation projects.
  • Effective and professional communication skills.
  • Working knowledge of Microsoft applications and standard software components.
  • Working knowledge of general office equipment functions.
  • Consistently gives attention to details, accurate data entry and time management.
  • Travels to various bank-related locations to fulfill responsibilities of position.
  • Provides high standards of technical support via telephone calls and email.
  • Performs necessary follow-up to insure timely closure and customer satisfaction.


Position Requirements & Details:

  • Education/Experience: 3-5 years of relevant network, routing and switching and telco administration experience or equivalent education.
  • Cisco CCNA+ a plus, particularly Collaboration.
  • $43,000 – $54,000/ per year
  • Full Time 40+/HRS. per week
  • Monday – Friday (8:00 am – 5:00 pm)


Innovative Staff Solutions – Effingham Branch Office

800 W. Jefferson Ave

Effingham, IL 62401


Online: www.staffsolutions.com

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